FAQ

Question: Do you accept returns or exchanges?

Answer: No, we do not accept any returns or exchanges. All sales are FINAL. 

Question: How do I track my order?

Answer: A tracking number is provided through email within the processing period. 

Question: What is your shipping policy?

Answer: Processing takes 1-3 days. Orders are shipped through USPS carrier and takes 1-7 days depending on delivery preference. 

Question: What should I expect the condition of the pieces to be in?

Answer: Most vintage garments are preloved and are likely to have minor wear and tear if not specified that it is in excellent condition. 

Question: Do you ship internationally?

Answer: Currently we do not ship outside of the U.S but planning to ship internationally in the near future.

Question: How do I ensure I'm ordering the correct size?

Answer: We do our best to represent our items with detailed description and measurements. 

Question: How do I contact support?

Answer: You can reach us through the contact page or by email at sales@thevntgcollective.com

Question: What should I do if my package is lost/damaged?

Answer: You can contact USPS or contact us at our email at sales@thevntgcollective.com and we will do our best to track down your package.

Question: How should I care for my garments?

Answer: Garments should be professionally dry cleaned to maintain their quality and prevent damage or defects. 

Question: What payment methods do you accept?

Answer: All major Debit and Credit cards. Third party apps such as Shop, Apple Pay, PayPal, Google pay are accepted. 

Question: Are my personal details secure during checkout?

Answer: All personal information is securely protected through our website to ensure your privacy and safety

Question: How can we find out about your latest products?

Answer: You can stay updated on our latest products by following us on Instagram and TikTok, and by signing up for our newsletter.